Delivery

Delivery times

We aim to dispatch all orders within 24 hours stock permitting. During very busy periods we will notify you by email of any expected delays and dispatch as soon as possible.

A signature is required on delivery. Please ensure someone will be there to receive your delivery at your nominated address. You can provide us with an alternative address if you wish your parcel to be sent where someone else will be able to sign for your delivery. Alternatively we can send to your work address.

On international deliveries most orders arrive within 6 – 10 days, however, the exact delivery date is dependent on the final destination and in some cases it may exceed this time.

Missed delivery

If you have a missed delivery please follow the instructions on the card to arrange another delivery.

General delivery information

We will take all reasonable care to deliver to the address given. However, we cannot take responsibility for non delivery or missed delivery as a result of incorrect data entry.

Inaccurate or incomplete addresses

We cannot accept liability for inaccurate or incomplete addresses. If you are in any doubt about an address please use a post code finder.

Customs information

Please note that in some countries there may be import duties and tax to be paid by the customer. This is beyond our control.

Delivery weights

Online orders cannot exceed 20kg per order.

PO box numbers

We are sorry but we cannot deliver to a PO box address.

Further information

Orders are processed on working days Monday to Friday excluding bank holidays.

All orders require a signature on delivery. If you are not there to sign for your delivery then the courier will leave a telephone number for you to call to make alternative arrangements. To ensure secure and undamaged delivery of your order the delivery company will not be able to leave your order ‘hidden’ at the address.

If you require any further information on our delivery procedures please email Customer Services at orders@aromazodiac.com