Total Holistix ltd, a company registered in England and Wales with registration number 10021689. (“Total Holistix ltd”, “we”, “us” or “our”) provides the services available on the website. Your use of this website is governed by these terms and conditions set out below. By using any part of this website, completing your customer registration with us and/or placing an order on the website you agree to be bound by the terms and conditions.

These terms and conditions are applicable to the supply of products made by us to the buyer hereafter referred to as the “Customer”, “you” or “your”.

These terms and conditions and your use of the website are governed by English Law and you agree to submit the – exclusive jurisdiction of the English Court. This does not affect your statutory rights.

If we cannot accept your order

If we are unable to accept the Customer’s order, we will inform the Customer of this and will not charge for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline the Customer has specified.

Products and Packaging

The images of the products on our website are for illustrative purposes only. The packaging of the product may vary from that shown in images on our website.

Making Changes

If the Customer wishes to make a change to the product has ordered please contact us. We will confirm if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of the requested change and ask you to confirm whether you wish to go ahead with the change. We may change the product to reflect changes in relevant laws and regulatory requirements.

Price

  • All prices are quoted in sterling and are inclusive of VAT (as may be prescribed by law from time to time), unless otherwise specified.
  • Postage and packing prices will be charged in addition to the price of any goods, and are stated individually on the website.

Payment

Online payment will be provided in a secure environment. Payments must be made in sterling and by one of the following credit card payment methods –  Visa, MasterCard, American Express, Maestro or Paypal.

Passing of Property

We will retain ownership of the goods until full payment has been made and funds have cleared.

Passing of risk

The risk in the goods will pass to the Customer on delivery.

Cancellations & Returns

AromaZodiac takes the utmost care in checking and packing each order. In the unlikely event that you are not entirely happy with your purchase you may return it to us for a full refund within 14 days of delivery.

The cost of the return postage is paid by the customer.  Please make sure your candle is returned in its original packaging to ensure safe transit.  We strongly recommend that you use a recorded delivery service as we cannot be responsible for parcels lost in transit.

We can only provide refunds once the goods have been received by AromaZodiac.

Please contact us at the email address below prior to returning goods so that we can make a swift refund or replacement of the item.

When returning an item to us please enclose the following information:

  • Your name and address
  • Your order number
  • The name of your item being returned
  • The reason for the return.
  • Whether you would like a replacement product or a refund.

Our returns address:
Total Holistix Ltd
PO Box 363
Congleton
Cheshire
CW12 9DR

Email: info@kathrynplowrightcollection.com

Telephone: 00 44 (0) 1260 224020

Damaged or defective items

If your purchase is damaged or defective return to us following the information given above. Please contact us by email and tell us if you would like a replacement product or alternatively a refund. For damaged /defective items a full refund will be given for the cost of sending the item back to us.

Refunds

All refunds will be made within 30 days. We can only make refunds to the original card of purchase. Your original delivery charge will be refunded if a product is faulty or damaged.

 

Our Liability

  • If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
  • If you are a consumer we only supply the products for domestic and private use.
  • If the Customer is a business, our total liability for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to 100 per cent of the total sums paid by the Customer for products under such contract.

Privacy Policy

Any information passed through to Total Holistix ltd is managed in accordance with the Data Protection Act 1998 and is passed through a secure connection on the internet using Secure Socket Layer technology at 128bit encryption. If a customer wishes for their information to be removed from our database, this should be requested by email to info@kathrynplowrightcollection.co.uk
Credit card details are not retained. The only information stored is a customer’s transaction history, name, address & e-mail address.

Google Universal Analytics is also used across the site to generate detailed statistics about the site’s traffic and traffic sources and measures conversions and sales. Google Universal Analytics can track visitors from all referrers, including search engines and social networks, direct visits and referring sites. It also tracks display advertising, pay-per-click networks, email marketing, and digital collateral such as links within PDF documents.

If you subscribe to our newsletter we use the data you have saved on our site to help inform us on products and or services that may be of interest to you with our marketing email. Credit card and bank details are not stored, saved or used in anyway.

Complaints

If you wish to complain about any matter in respect of the goods please contact info@kathrynplowrightcollection.co.uk

Third Party Links

We will not be responsible or liable for your use of any other websites which may be accessed via links within this website. We do not control these websites and is not responsible for their content. Any such links are provided merely as a service to users and their inclusion does not constitute an endorsement by or affiliation with us.

General

While Total Holistix ltd uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Total Holistix ltd will not be responsible for any errors or omissions or for the results arising from the use of such information.

While Total Holistix ltd takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. We may not agree if there is a likelihood of breach of contract if that occurs.

This contract is between the customer and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

If we do not insist immediately that the customer does anything it is required to do under these terms, or if we delay in taking steps in respect of a breach of this contract, the customer does not have to do those things and it will not prevent us taking steps at a later date. For example if a payment is missed but we continue to provide the products, we can still require payment at a later date.

These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute of claim.